AirPerks - Terms of Use

Effective Date: January 19, 2026

These Terms of Use ("Terms") form a legally binding agreement between you and neowire GmbH ("neowire", "we", "us" or "our"), the operator of the AirPerks website, mobile apps and services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, do not access or use the Service.

1. Eligibility & Accounts

1.1 Who can use AirPerks. You must be at least 16 years old (or the age of majority in your place of residence, if higher) to use the Service. By using the Service, you represent that you meet these requirements.

1.2 One person, one account. You may maintain only one account and must provide accurate, current, and complete information. Accounts are personal and non-transferable. You are responsible for all activity under your credentials.

1.3 Verification & KYC. To prevent fraud and comply with law, payout redemptions may require identity verification by us or third-party providers. You agree to provide requested information (e.g., name, address, date of birth, and a government ID image). We do not retain verification documents longer than necessary to complete the check, subject to legal obligations. If you refuse or fail verification, we may suspend or decline payouts.

1.4 Strict Territorial Restrictions. The Service is exclusively available to users physically located in the United States, United Kingdom, and Germany. Accessing or using the Service from any other country is strictly prohibited. Any attempt to access the Service from outside these territories (including through the use of VPNs, proxies, or location-spoofing technology) constitutes a material breach of these Terms and will result in immediate account termination and forfeiture of all Rewards.

2. The AirPerks Service

2.1 What we do. AirPerks lets members earn points or cash equivalents (collectively, "Rewards") by completing tasks such as surveys, offers, app trials, shopping, or other activities made available by neowire or third-party partners ("Partners").

2.2 No guarantee of availability. Offers come from Partners and change frequently. We do not guarantee any specific offer, rate, crediting time, or that an action will be eligible for Rewards.

2.3 Partner terms. Partner content and offerwalls are operated by third parties. Your participation is subject to those third-party terms and privacy notices. neowire is not responsible for third-party sites, apps, products, services, or decisions to approve/deny credit for an activity.

2.4 Tracking & Crediting. Rewards are credited when our systems receive valid confirmation from the relevant Partner that you completed the required action in accordance with the offer's terms. Tracking can be affected by ad blockers, VPNs, device settings, cookies, or other technical factors. Platform Dependency: We are not responsible for tracking failures caused by operating system updates (e.g., iOS App Tracking Transparency), platform policies, or browser settings. If a Partner does not pay us because tracking failed—regardless of the cause—we have no obligation to pay you.

2.5 Partner Quality Control. Our Partners reserve the unilateral right to stop offering surveys or tasks to you if they determine, at their sole discretion, that your responses do not meet their quality standards. This may occur without prior notice and without a specific reason provided to you. If a Partner flags your account for quality concerns, AirPerks may restrict your access to future offers.

3. Rewards, Balances & Redemptions

3.1 Points are not money. Any points, virtual currency, or similar units in AirPerks have no monetary value, are not your property, and are not transferable, assignable, or redeemable for cash except through the redemption methods we make available. Service Termination: We reserve the right to expire all unredeemed Rewards if the AirPerks Service is discontinued or if we cease business operations. You are not entitled to any compensation for Rewards lost due to Service termination.

3.2 Minimums, methods & fees. Redemptions may require a minimum balance and are processed via the methods we support (e.g., gift cards, PayPal, bank transfer, or other options shown in-app). We may apply reasonable fees or limits and may restrict certain methods by geography or risk. All redemptions are final once processed.

3.3 Review, Holds & Rejection. We reserve the right to place holds on your balance, delay payments, or reject payout requests entirely if we detect suspicious activity, policy violations, or low-quality performance. Negative Balances: If a Partner reverses or declines a credit (a "chargeback") after you have already redeemed the Rewards, your account balance may become negative. You acknowledge that a negative balance represents a debt owed to neowire. We reserve the right to set off this negative balance against any future Rewards you earn, or suspend your account until the balance is restored.

3.4 Taxes. You are solely responsible for determining and paying any taxes arising from your use of the Service or receipt of Rewards. Where required by law, we may collect tax information and issue forms or reporting.

3.5 Referral program. If available, referral Rewards are earned only for genuine new users who meet all eligibility requirements and complete qualifying activities in accordance with posted referral terms. Self-referrals or fabricated accounts are prohibited. We may cap, modify, or end referral programs at any time.

4. Acceptable Use & Fraud Prevention

4.1 General Prohibitions. You agree not to:

provide false information, use bots, scripts, emulators, rooted/jailbroken devices, device farms, or VPN/proxy tools to mask location or identity;
create or use multiple accounts, share accounts, sell or trade accounts or Rewards;
repeat, reset, or abuse offers beyond their stated limits;
interfere with tracking, delete required apps early, or otherwise circumvent offer conditions;
post, upload, or transmit unlawful, harassing, defamatory, or infringing content; or
attempt to access the Service in an unauthorized manner or disrupt its operation.

4.2 Survey & Offer Quality Standards. You acknowledge that Partners require high-quality data. The following behaviors are strictly forbidden and constitute a material breach of these Terms:

Straight-lining: Selecting the same answer option repeatedly for multiple questions (e.g., selecting "C" for every question).
Speeding: Completing a survey or task significantly faster than the estimated time or the average user time, indicating a lack of attention.
Gibberish/Low Quality: Providing open-ended answers that are nonsensical, irrelevant, copied from the internet, or clearly fabricated.
Inconsistent Data: Providing conflicting information across different surveys (e.g., claiming to be 20 years old in one survey and 40 in another).
Geo-Mismatch: Attempting to take a survey designed for a specific country (e.g., USA) while physically located in a different country, or using technology to disguise your true location to access such surveys.

4.3 Consequences & Robust Banning Policy. We enforce a Zero Tolerance Policy for fraud and quality violations. If you violate Sections 4.1 or 4.2, or if our fraud detection systems identify suspicious patterns:

Immediate Termination: We may immediately suspend or permanently ban your account without prior notice.
Forfeiture of Funds: You automatically forfeit all Account balances, unredeemed Rewards, and pending payouts. We will not process withdrawals for banned accounts.
Permanent Blacklist: You will be prohibited from creating future accounts with AirPerks.
Reporting: We reserve the right to report your activity to our Partners, fraud prevention networks, and law enforcement authorities.

5. Disputes About Credit & Support

5.1 Time limits. If you believe an offer completed in compliance was not credited, contact support within 30 days of completion and provide requested proof (e.g., screenshots, receipts, order numbers). We cannot assist with items older than this window.

5.2 Partner decisions. Partners decide eligibility for their offers. If a Partner denies credit, our ability to assist may be limited.

6. Inactivity, Closure & Termination

6.1 Inactivity. If you have no qualifying activity for six (6) months (e.g., log-in, earning activity, or redemption), we may flag the account as inactive. We may close inactive accounts after notice, and some or all unredeemed points may expire as permitted by law.

6.2 Voluntary closure. You may close your account at any time through settings or by contacting support. Closing an account forfeits any unredeemed points or pending Rewards.

6.3 Our termination rights. We may suspend or terminate your account or access to the Service at any time for any reason, including suspected fraud, policy violations, extended inactivity, discontinuation of the Service, or compliance with law. Upon termination, you lose access to the Service and any unredeemed Rewards, except as required by law.

7. Ownership & License

7.1 Our IP. The Service, including its content, trademarks, logos, and software, is owned by neowire and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes.

7.2 Your content. If you submit content (e.g., profile data, feedback, reviews), you grant neowire a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and create derivative works from that content to operate, improve, and promote the Service. You represent that you have all rights needed for such content and that it does not infringe any third party rights.

8. Privacy & Data

8.1 Privacy Policy. Our collection and use of personal data are described in the AirPerks Privacy Policy, which is incorporated by reference. Please review it carefully.

8.2 Fraud prevention. We may use device signals, IP addresses, cookies, and verification services to detect and prevent fraud, abuse, and prohibited conduct.

8.3 Third-party processors. We may share information with Partners and service providers to operate the Service, process payouts, and perform verification in accordance with our Privacy Policy and applicable law.

9. Changes to the Service or Terms

We may modify the Service or these Terms from time to time (for example, to reflect changes in features, Partners, or law). Material changes will be notified by posting in-app, on our website, and/or by email. Changes apply prospectively from their effective date. If you do not agree to the updated Terms, you must stop using the Service before they take effect.

10. Disclaimers

The Service and all information, offers, and Rewards are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that offers will be available, that tracking will be uninterrupted, or that you will earn any particular amount. Some jurisdictions do not allow certain disclaimers; in those places, these disclaimers apply to the maximum extent permitted by law.

11. Limitation of Liability

11.1 For users residing in Germany:

Unlimited Liability: We are liable without limitation for damages caused by intent or gross negligence, as well as for damages resulting from injury to life, body, or health.
Cardinal Duties: In cases of slight negligence, we are only liable for breaches of a material contractual obligation (a duty whose fulfillment is essential for the proper execution of the contract and on whose observance you may rely). In such cases, our liability is limited to typical, foreseeable damages.
Cap: Any further liability for damages is excluded, to the extent permitted by law.

11.2 For users residing outside Germany (including US & UK): To the maximum extent permitted by law, neowire and its affiliates, officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenues, whether incurred directly or indirectly, or for loss of data, goodwill, or other intangible losses. In no event will our total liability for all claims relating to the Service exceed the greater of €150 or the amount you earned in Rewards during the three months preceding the event giving rise to the liability.

12. Indemnification

You agree to defend, indemnify, and hold harmless neowire and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of applicable law or third-party rights.

13. Governing Law & Dispute Resolution

13.1 Governing law. These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Germany (material law), without regard to conflict-of-laws rules.

13.2 Venue / Jurisdiction. The courts located in Berlin, Germany, shall have exclusive jurisdiction, except that we may seek injunctive relief in any competent court to protect our intellectual property or prevent abuse of the Service.

13.3 Consumer alternatives. If mandatory local consumer protection rules require a different governing law or forum for you, those rules will prevail to that extent.

14. Miscellaneous

14.1 Entire agreement. These Terms constitute the entire agreement between you and neowire regarding the Service and supersede any prior agreements.

14.2 Severability. If any provision is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

14.3 Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without restriction.

14.4 No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

14.5 Notices. We may provide notices by posting to the Service, by email, or by other reasonable means. You consent to receive communications electronically. For support or legal notices to us, use the contact information in Section 15.

14.6 Force majeure. We will not be liable for delays or failures due to events beyond our reasonable control.

15. Contact

neowire GmbH Address: Rheinpromenade 13, 40789 Monheim am Rhein Registered office / Trade register: Handelsregister Düsseldorf, HRB 110150 Support: hello@airperks.app Legal / DPO: legal@airperks.app

16. Jurisdiction-Specific Addenda

16.1 For United States Residents: Arbitration & Class Action Waiver PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Binding Arbitration: You and neowire agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, and not in a court of law.
Class Action Waiver: YOU AND NEOWIRE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and neowire agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Opt-Out: You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending a written notice to legal@airperks.app.

16.2 EEA/UK:

Consumers may refer disputes to an EU online dispute resolution (ODR) platform; we are not obliged to participate but will consider in good faith.
Statutory consumer rights under local law remain unaffected.

17. Glossary

Account: your registered profile for accessing the Service.
Partner: a third party that lists offers, surveys, or other activities through the Service.
Rewards: points, cash equivalents, gift cards, or other benefits you may redeem in accordance with these Terms.

Document version: v1.1