AirPerks - Terms of Use

Effective Date: 18th October, 2025

These Terms of Use ("Terms") form a legally binding agreement between you and neowire GmbH ("neowire", "we", "us" or "our"), the operator of the AirPerks website, mobile apps and services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, do not access or use the Service.

1. Eligibility & Accounts

1.1 Who can use AirPerks. You must be at least 16 years old (or the age of majority in your place of residence, if higher) to use the Service. If you are in the EEA/UK where data protection law requires a higher minimum age for consent, you must be at least 16. By using the Service, you represent that you meet these requirements.

1.2 One person, one account. You may maintain only one account and must provide accurate, current, and complete information. Accounts are personal and non-transferable. You are responsible for all activity under your credentials.

1.3 Verification & KYC. To prevent fraud and comply with law, payout redemptions may require identity verification by us or third-party providers. You agree to provide requested information (e.g., name, address, date of birth, and a government ID image). We do not retain verification documents longer than necessary to complete the check, subject to legal obligations. If you refuse or fail verification, we may suspend or decline payouts.

1.4 Territorial availability. Features, offers, and rewards may vary by country or region and may be unavailable where prohibited by law.

2. The AirPerks Service

2.1 What we do. AirPerks lets members earn points or cash equivalents (collectively, "Rewards") by completing tasks such as surveys, offers, app trials, shopping, or other activities made available by neowire or third-party partners ("Partners").

2.2 No guarantee of availability. Offers come from Partners and change frequently. We do not guarantee any specific offer, rate, crediting time, or that an action will be eligible for Rewards.

2.3 Partner terms. Partner content and offerwalls are operated by third parties. Your participation is subject to those third-party terms and privacy notices. neowire is not responsible for third-party sites, apps, products, services, or decisions to approve/deny credit for an activity.

2.4 Tracking & crediting. Rewards are credited when our systems receive valid confirmation from the relevant Partner that you completed the required action in accordance with the offer's terms. Tracking can be affected by ad blockers, VPNs, device settings, cookies, or other technical factors. You must follow the offer instructions exactly to qualify.

3. Rewards, Balances & Redemptions

3.1 Points are not money. Any points, virtual currency, or similar units in AirPerks have no monetary value, are not your property, and are not transferable, assignable, or redeemable for cash except through the redemption methods we make available. We may change point names, conversion rates, or redemption options at any time.

3.2 Minimums, methods & fees. Redemptions may require a minimum balance and are processed via the methods we support (e.g., gift cards, PayPal, bank transfer, or other options shown in-app). We may apply reasonable fees or limits and may restrict certain methods by geography or risk. All redemptions are final once processed.

3.3 Review & holds. We may place holds on your balance and/or delay or reverse crediting while we review activity for fraud, policy violations, or Partner chargebacks. If a Partner reverses or declines a credit, we may deduct the corresponding Rewards from your balance.

3.4 Taxes. You are solely responsible for determining and paying any taxes arising from your use of the Service or receipt of Rewards. Where required by law, we may collect tax information and issue forms or reporting.

3.5 Referral program. If available, referral Rewards are earned only for genuine new users who meet all eligibility requirements and complete qualifying activities in accordance with posted referral terms. Self-referrals or fabricated accounts are prohibited. We may cap, modify, or end referral programs at any time.

4. Acceptable Use & Fraud Prevention

4.1 Be honest. You agree not to:

  • provide false information, use bots, scripts, emulators, rooted/jailbroken devices, device farms, or VPN/proxy tools to mask location or identity;
  • create or use multiple accounts, share accounts, sell or trade accounts or Rewards;
  • repeat, reset, or abuse offers beyond their stated limits;
  • interfere with tracking, delete required apps early, or otherwise circumvent offer conditions;
  • post, upload, or transmit unlawful, harassing, defamatory, or infringing content; or
  • attempt to access the Service in an unauthorized manner or disrupt its operation.

4.2 Consequences. Violations may result in suspension or termination of your account, forfeiture of Rewards, reversal of credits, and denial of redemption requests. We may report suspected unlawful conduct to authorities and Partners.

5. Disputes About Credit & Support

5.1 Time limits. If you believe an offer completed in compliance was not credited, contact support within 30 of completion and provide requested proof (e.g., screenshots, receipts, order numbers). We cannot assist with items older than this window.

5.2 Partner decisions. Partners decide eligibility for their offers. If a Partner denies credit, our ability to assist may be limited.

6. Inactivity, Closure & Termination

6.1 Inactivity. If you have no qualifying activity for six (6) months (e.g., log-in, earning activity, or redemption), we may flag the account as inactive. We may close inactive accounts after notice, and some or all unredeemed points may expire as permitted by law.

6.2 Voluntary closure. You may close your account at any time through settings or by contacting support. Closing an account forfeits any unredeemed points or pending Rewards.

6.3 Our termination rights. We may suspend or terminate your account or access to the Service at any time for any reason, including suspected fraud, policy violations, extended inactivity, discontinuation of the Service, or compliance with law. Upon termination, you lose access to the Service and any unredeemed Rewards, except as required by law.

7. Ownership & License

7.1 Our IP. The Service, including its content, trademarks, logos, and software, is owned by neowire and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes.

7.2 Your content. If you submit content (e.g., profile data, feedback, reviews), you grant neowire a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and create derivative works from that content to operate, improve, and promote the Service. You represent that you have all rights needed for such content and that it does not infringe any third party rights.

8. Privacy & Data

8.1 Privacy Policy. Our collection and use of personal data are described in the AirPerks Privacy Policy, which is incorporated by reference. Please review it carefully.

8.2 Fraud prevention. We may use device signals, IP addresses, cookies, and verification services to detect and prevent fraud, abuse, and prohibited conduct.

8.3 Third-party processors. We may share information with Partners and service providers to operate the Service, process payouts, and perform verification in accordance with our Privacy Policy and applicable law.

9. Changes to the Service or Terms

We may modify the Service or these Terms from time to time (for example, to reflect changes in features, Partners, or law). Material changes will be notified by posting in-app, on our website, and/or by email. Changes apply prospectively from their effective date. If you do not agree to the updated Terms, you must stop using the Service before they take effect.

10. Disclaimers

The Service and all information, offers, and Rewards are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that offers will be available, that tracking will be uninterrupted, or that you will earn any particular amount. Some jurisdictions do not allow certain disclaimers; in those places, these disclaimers apply to the maximum extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law, neowire and its affiliates, officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenues, whether incurred directly or indirectly, or for loss of data, goodwill, or other intangible losses, resulting from: (a) your access to or use of (or inability to access or use) the Service; (b) third-party offers or actions; (c) unauthorized access to or use of our servers or your account; or (d) any content or conduct of any user or third party.

In no event will our total liability for all claims relating to the Service exceed the greater of €150 or the amount you earned in Rewards during the three months preceding the event giving rise to the liability. These limits apply even if a remedy fails of its essential purpose.

12. Indemnification

You agree to defend, indemnify, and hold harmless neowire and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of applicable law or third-party rights.

13. Governing Law & Dispute Resolution

13.1 Governing law. These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Germany (material law), without regard to conflict-of-laws rules.

13.2 Venue / Jurisdiction. The courts located in Berlin, Germany, shall have exclusive jurisdiction, except that we may seek injunctive relief in any competent court to protect our intellectual property or prevent abuse of the Service.

13.3 Consumer alternatives. If mandatory local consumer protection rules require a different governing law or forum for you, those rules will prevail to that extent. If arbitration or a class-action waiver is to apply for certain users (e.g., U.S. residents), we will provide a jurisdiction-specific addendum.

14. Miscellaneous

14.1 Entire agreement. These Terms constitute the entire agreement between you and neowire regarding the Service and supersede any prior agreements.

14.2 Severability. If any provision is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

14.3 Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without restriction.

14.4 No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

14.5 Notices. We may provide notices by posting to the Service, by email, or by other reasonable means. You consent to receive communications electronically. For support or legal notices to us, use the contact information in Section 15.

14.6 Force majeure. We will not be liable for delays or failures due to events beyond our reasonable control.

15. Contact

neowire GmbH Address: Rheinpromenade 13, 40789 Monheim am Rhein Registered office / Trade register: Handelsregister Düsseldorf, HRB 110150 Support: hello@airperks.app Legal / DPO: legal@airperks.app

16. Jurisdiction-Specific Addenda (if applicable)

EEA/UK:

  • Consumers may refer disputes to an EU online dispute resolution (ODR) platform; we are not obliged to participate but will consider in good faith.
  • Statutory consumer rights under local law remain unaffected.

17. Glossary

  • Account: your registered profile for accessing the Service.
  • Partner: a third party that lists offers, surveys, or other activities through the Service.
  • Rewards: points, cash equivalents, gift cards, or other benefits you may redeem in accordance with these Terms.

Document version: v1.0